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When does production begin?

Your order enters production immediately after your deposit is received and digital sculpting begins.

 

The deposit covers custom design work, digital sculpting, project setup, and production preparation.

 

Physical printing and painting begin after your digital sculpt has been approved and the remaining balance has been paid.

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Are deposits refundable?

Deposits are used to compensate for time spent creating your custom digital sculpt and preparing your project for production.

 

Because every order is custom made, deposits become non-refundable once digital sculpting has begun.

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Can I cancel my order?

Orders may be canceled only before design work has started.

 

Once digital sculpting, modeling, or production preparation has begun, cancellation requests are subject to the terms outlined in our Refund Policy.

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What if I do not approve my digital sculpt?

Your project will remain on hold until approval is received.

 

Customers may request reasonable revisions during the approval process.

 

Production cannot move forward until approval is received.

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What if I stop responding?

Production timelines depend on timely communication.

TRAPPED DOLL is not responsible for delays caused by lack of customer response, missing photos, delayed approvals, or unpaid balances.

 

How accurate are the sculptures?

Each sculpture is custom designed using customer-provided photos.

 

The final sculpture is an artistic interpretation created from the available reference images.

 

Accuracy depends on the quality, angles, lighting, and quantity of photos submitted.

 

Are production times guaranteed?

No.

 

All production timelines are estimates and may vary based on order volume, project complexity, revision requests, material availability, shipping carrier delays, and customer response times.

 

What happens if my package is delayed, lost, or damaged?

 

Once a package has been transferred to the shipping carrier, delivery timelines are controlled by the carrier.

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RAPPED DOLL is not responsible for shipping delays caused by weather, carrier disruptions, incorrect addresses, customs processing, or other circumstances outside our control.

 

Customers must report shipping damage within 48 hours of delivery and provide photographs of the packaging and product.

Can I return a custom sculpture?

No.

Because every sculpture is custom made to customer specifications, custom orders are not eligible for return, exchange, or resale.

Please review your digital sculpt carefully before approving production.

 

When is the remaining balance due?

 

  • The remaining balance is due after your digital sculpt has been approved and before printing, painting, finishing, and shipping begin.

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  • Projects with unpaid balances may be placed on hold until payment is received.

 

Do you offer Buy Now, Pay Later?

  • Yes. Eligible customers may see Buy Now, Pay Later options at checkout through participating payment providers.

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  • Approval, repayment terms, and financing decisions are determined solely by the payment provider.

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